Returns & Exchanges
At North Sails, we are committed to providing high-performance gear that meets your expectations; if you are not completely satisfied, you can return your items within 30 days of delivery.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Place the items in their original packaging with all tags attached, ensuring the gear is in unworn and resalable condition.
Attach Shipping Label
Print the prepaid shipping label provided by the portal and securely affix it to the outside of your return parcel.
Drop Off and Track
Hand over your package to the designated carrier and keep your tracking receipt; your refund will be processed within 7-10 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing